Courier Shipping - Fedex, Canpar, DHL, Loomis

Please be aware that while Telexperts-The Ship Centre can accept packages on your account on behalf of FedEx Express (Air), FedEx Ground, DHL Express (Air) and DHL Loomis (Ground), this is done strictly for your convenience. It is your responsibility to complete your waybill and/or customs documentation. Failure to complete the paperwork completely may result in delays and/or extra costs for your shipment.

Please be aware that weather conditions here in Edmonton or in other locations that the courier vehicles travel through may affect the delivery time of your package(s). Ensure that you get your package prepared and delivered to the courier as soon as possible to ensure that it gets there on time.

See our shipping tips page for information on how to package your shipment and ensure that it arrives at its destination intact.

Courier Accounts

Telexperts-The Ship Centre can accept your parcel on your own or the receivers account for shipment with FedEx Express, FedEx Ground, DHL Express (Air) and DHL Loomis (Ground). We are NOT able to accept any Canpar parcels on your or the receivers account. See Canpar for arranging a pickup on your own account, or talk to the receiver about them issuing a pickup tag for your Canpar parcel(s).

The following conditions apply to Telexperts-The Ship Centre accepting your package(s) on your own or the receivers courier account:

The account number for the courier MUST be included on the waybill. Failure to include the account number may be reason for the courier to refuse to take your package(s) until the account number is provided by you. Telexperts-The Ship Centre is not able to look up your account number.
You have to have completed ALL waybill and customs paperwork yourself. We are not able to complete your paperwork, although we can answer questions as to what information to put where on the waybill and customs documentation for international shipments.
While Telexperts-The Ship Centre has blank waybills for the couriers noted above if you do not have one, we do charge for the various customs forms that may be required (at 10 cents per page or copy), as well as any packaging materials you may need to properly package your shipment (prices vary dependent on what materials are needed).
Telexperts-The Ship Centre is NOT responsible for your package(s) in any way for any reason whatsoever. We assume NO liability for your package(s), their safety, whether it is picked up or not by the courier, its packaging, damage, loss or delivery time. All responsibility rests with the sender of the package(s) and/or the courier once the package(s) are picked up.
ALL FedEx Ground packages have a $3.00 charge per shipment, no matter whose account they are being shipped on, due to costs imposed on us by FedEx Ground.

If you do not agree with these terms and conditions for us to accept and hold your package(s) for the courier to pick up and deliver them, please have the courier pick up your packages from your location or deliver them to the courier depots directly.

If you have any questions on this, please do not hesitate to ask us.

FedEx - Federal Express

"When it absolutely positively has to get there," you send it with FedEx Express air service. With over 220 countries served around the world, FedEx can get your package(s) there.

We can accept most envelopes and parcels up to 150 pounds in size. Maximum package size and weight may vary by destination country.

Telexperts-The Ship Centre is able to accept FedEx Express shipments on your account if you wish to drop them off here at no extra charge to you. You will need to complete the necessary paperwork, including proper customs documentation, and include your or the receivers FedEx account number in order for FedEx to accept your package for delivery.

FedEx Ground shipments are scheduled for pickup the following day from when we receive the package(s) as we currently do not have daily pickup service. There is a service charge of $3.00 per shipment for any FedEx Ground shipments dropped off at Telexperts-The Ship Centre, whether you have an account with FedEx Ground or are using Telexperts-The Ship Centre's account.

Our daily pickup for FedEx Express is scheduled for 3:30 p.m.. Saturday pickup service is available up to 12:00 (Noon) at an extra charge of $17.00 per shipment for FedEx Express. If you arrive after these times and FedEx has already left, your package(s) would leave the next business day.

DHL Express/Loomis

DHL Express provides air service around the world. They are the only major courier that provides air freight service into Cuba (corporate deliveries only), Iran, Libya and North Korea, in addition to the other countries around the world.

Telexperts-The Ship Centre accepts DHL Express packages that are shipped on our account. If you have an account with DHL Express (Air) that starts with 95, 96 or 97, you can bring your package in to Telexperts-The Ship Centre at no extra charge to you for pickup If your DHL account does not start with 95, 96 or 97, you will have to call DHL to authorise DHL to pick up your shipment at Telexperts-The Ship Centre or to arrange for a pickup at your location or to drop your package(s) off at their depot.

DHL bought Airborne Express in the USA. Airborne Express waybills have to be taken to Purolator for them to deliver them to the USA. Telexperts-The Ship Centre can NOT accept these waybills.

DHL bought Loomis Courier in 2003 to expand their air offerings to include the Loomis ground coverage across Canada and into the United States. We can accept DHL Loomis packages on your account for pickup by DHL Loomis.

Our daily pickup for DHL Express must be called in before 2:00 p.m. DHL/Loomis pickups are near the end of business day, anywhere from 4:00 p.m. to 5:00 p.m.. If you arrive after these times and DHL has already left, your package(s) would leave the next business day. We do not have any Saturday pickup service for DHL Express or DHL/Loomis.

Canpar

Canpar-The Package People provides ground service across Canada and into the United States.

Maximum package weight is 75 pounds per item for Canadian destinations and 70 pounds for US destinations.

Telexperts-The Ship Centre is only able to accept Canpar packages that are shipped on our account. If you have an account with Canpar, you will have to call Canpar to arrange for a pickup or to arrange dropping your package(s) off at their depot.

Our daily pickup for Canpar occurs anytime from 2:00 p.m. to 5:00 p.m.. If you arrive after Canpar has been in to pick up their packages, your shipment will leave the next business day. We do not have any Saturday pickup service with Canpar.

Canada Post - Postage Stamps

Telexperts-The Ship Centre is an authorised Canada Post Stamp Shop, selling different denomination stamps for your convenience. We do NOT offer registered mail or other Canada Post specialty services. We do accept prestamped mail that we take to the Post Office on an almost daily basis as a convenience to our clients.

Canada Post rates for letters up to 30 grams are: Canada: .50¢, USA: .85¢ and international: $1.45. (GST applicable to all stamp purchases).

Effective 2006 January 15, Canada post rates will increase to Canada: .51¢, USA: .89¢ and international: $1.49. (GST applicable to all stamp purchases)

Packaging Supplies